Training

Waiter Training

We are pleased to present our modules for waitrons training. Kindly choose modules that you would like us to deliver to your staff.

  • Provide customer service
  • Process incoming and outgoing telephone calls 
  • Describe layout, facilities and services of the organization 
  • Communicate verbally 
  • Maintain effective working relationships with other staff members
  • Maintain a secure working environment 
  • Maintain a safe working environment 
  • Maintain a healthy, hygienic and professional appearance 
  • Prepare and clear areas for table service 
  • Provide a table service 
  • Provide a table drink service 
  • Perform basic calculations 
  • Provide a carvery / buffet service 
  • Provide a silver service 
  • Serve bottled wines 
  • Provide a room service

This program is suitable for staff/students who take and serve customer orders at the table in addition to setting up their work area/ station. Suitable for hotels, restaurants, conference venues, lodges, game lodges, boutique hotels, guesthouses, b&b’s, etc.

 

Wine Service Course

A guest’s dining experience is not complete without proper wine service. A server is not maximizing income opportunities without proper wine service skills. A meal is not truly complete without the accompaniment of wine. Proper wine service brands a restaurant and ensures repeat clientele and positive reputation. Guests will return often and recommend the place to their friends, thus causing the restaurant and the team members to prosper. Second, the sale of a glass or a bottle of wine adds to the guest’s check thereby automatically increasing tips. Third, wine adds to the profit of the restaurant.

This basic wine service training and consists of the following topics:

  • Common Questions about Wine
  • How Wine is made
  • Harvesting Crushing Fermentation Aging Racking Bottling
  • How Champagne is made
  • Wine Tasting
  • Appearance
  • Aroma
  • Taste
  • Balance
  • Finish
  • How to read a wine label
  • Vintage
  • Date
  • Winery Name and Location
  • Geographic Designation
  • Alcohol content
  • How to sell wine
  • Serving and Presentation of Wine
  • Temperature
  • Timing
  • Presentation
  • Glossary of Wine Terms.

Bar Training

How well versed are your staff members about the beverages you sell in your hotel, lodge, or restaurant? Good knowledge of the beverages that you sell will help your waiters and waitresses to upsell and sell with confidence. Have a look at what our 3 day beverage program consists of:

The following topics will be covered:

  • The main categories of spirits
  • Distillation process
  • The factors affecting the flavour of spirits
  • Health, safety and legal issues
  • Service and sales of spirits

Management Training

If you are looking to grow in your industry or want to promote, learn or sharpen your skills, this is for you!

  • FOH – Front of House
  • Bar
  • Kitchen
  • General Management – All 3 above

This is complete training of Running a Restaurant from A-Z

Prices are tailored to your needs

Training times are flexible